NCAA EMPATHIZES WITH PASSENGERS OVER FLIGHT DELAYS AND CANCELLATIONS

The NCAA has promised prompt response to passengers complaint.

The Nigeria Civil Aviation Authority (NCAA) says it is aware of flight disruptions which have inconvenienced air passengers in the last couple of days and empathizes with all affected passengers for the inconveniences these disruptions may have caused.

A statement signed by Michael Achimugu
Director Public Affairs & Consumer Protection for the DG says NCAA has mandated all airlines to provide timely flight disruption information to passengers to enable them make informed decisions concerning their travels.

According to Achimugu ,NCAA is monitoring all operations and our Consumer Protection Officers are on ground to monitor passenger handling procedures to ensure that airlines mitigate the inconveniences to passengers and provide CARE , Refreshments and other alternative measures in line with Nigeria Civil Aviation Regulations 2023 Part 19-

NCAA says for prompt attention to complaints, passengers should visit the NCAA CPD desks located at the airport
OR
Lodge your complaint online at
http://www.ncaa.gov.ng
Or
cpd@ncaa.gov.ng